Ask Us
We've got answers.
Where are you located?
Work is done primarily onsite, however for special circumstances we will arrange for local pick up or drop off. We also offer remote support for location independent, local and out of town clients.
When are you available?
Feel free to email or call anytime and we’ll get back to you within regular business hours Monday to Friday. We are closed for all statutory holidays.
I have not done a back up recently (or ever).
It is your responsibility to make sure your data is backed up on a regular basis. As part of some repairs we will do a back up of your data to ensure data is not lost, however we cannot control or be held responsible for a hardware or software failure that results in loss of data.
My machine has confidential information on it.
Your privacy is important. And the information on your machine is part of that.
My machine is still under warranty.
If your machine is covered under Apple Warranty and you suspect a hardware issue please contact your nearest Apple Service Provider.
I think it’s software related.
We can help.
When and how do I pay my bill?
Full payment is due upon completion of services; we accept cash, cheque and email transfer.
What are your rates?
We charge $105 per hour + gst with one hour minimum for onsite appointments and half hour minimum for remote / phone support appointments. Travel time may incur for services provided outside of our local area.
Contact Information: (604) 848-5432 | tech@99solutions.ca