Legal

By allowing 99 Solutions and it’s owner to provide support for your Mac needs you agree to the following:

1. 99 Solutions will perform and provide computer services, repairs, and upgrades as requested by you. All services will be conducted in a professional, reasonable and timely manner. The goal is to provide the highest quality of service and support, however specific results cannot be guaranteed.
2. Computer service and repairs are provided as a service. There may be circumstances under which a computer cannot be repaired i.e. cost-effectiveness or computer vintage.
3. The length of time required to service or repair a computer cannot be predicted due to known or unknown circumstances and the nature of the technical problems or issues.
4. In the process of working on computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored and 99 Solutions and its owner will not be held responsible.
5. You authorize the installation of necessary software on your computer to perform required services. All software will be deleted or uninstalled upon completion of the service.
6. Your system will not be intentionally harmed. In the case of accidental damage of data to your system or data loss caused by already existing problems in your system i.e viruses, poorly configured software or hardware problems or failures you agree to hold 99 Solutions and it’s owner harmless from damages resulting from such problems.
7. An estimate of cost for repairs and upgrades can be provided and will require your authorization to continue should an unforeseen deviation push the cost beyond the original estimated amount.
8. On-site appointments will incur a 1 hour minimum charge, and remote or phone support a 1/2 hour minimum charge. Charges for travel time may be incurred at 1/2 hour minimum per direction outside of our local area at the discretion of 99 Solutions and its owner.
9. Full payment is due upon completion of services, accepted payment types include cash, cheque or e-transfer. Advance payment for computer hardware or software ordered may be requested from the client before completion of services.